Return and Replacement
- Happy elbows promise to deliver to you high-quality, thoughtfully-designed premium products. However, if you happen to receive a damaged product, we initiate a return pick-up and deliver a brand-new product at your doorstep. These orders cannot be cancelled.
- If the defect is with the cover of the product, we will ship a new cover which can be easily replaced and the damaged cover can be returned.
- For damaged products, please kindly mail us on info.happyelbows@gmail.com within 48 hours of product delivery with images / videos and we will get back to you. Please shoot a video while opening the product so that the damaged to the cover can be observed and there are no discrepancies.
- As this product is shipped in vacuum packaging and cannot be repacked once opened from the original packaging, products are not returnable once opened from the vacuum packaging. We definitely allow replacement on manufacturing defective products delivered.
- These are moulded foam products, so minimal bubble impressions on the foam insert can be observed, which is a part of the standard manufacturing process which anyways does not change or hamper the use and premium ness of the product so you can be rest assured with best quality of the product.
- Kindly pack the shipment just the way how it arrived, it needs to be packed in its original packaging with the manual. A fee will be deducted if all are not sent also click a small video while handing the product over to the delivery agent. This video needs to be sent to us over email or WhatsApp. Once we receive the product, we will run a quality control check and send a new product as a replacement without any additional charge.
- As there is no cancellation allowed for order only replacement so there is no refund policy
- Any damage to the vacuum-packed product while opening the box will disqualify you for a replacement. So please open the zip and do not cut the vacuum bag.
- All rights and quality parameters are reserved Happy elbows.
- Product sometimes may take 48hours to completely inflate. Hence give it the required time and is not a manufacturing defect.